Terms & Conditions
Conditions of Use
All content included on this site, such as text, graphics, logos, button icons, images, videos, digital downloads, and software, is the property of Evognece or its content suppliers and protected by United States and international copyright laws.
Site Access Permission
Evogence grants you permission to make personal use of this site. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; or any use of data mining, robots, spidering or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Evogence. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of XPane without express written consent. You may not use any meta tags or any other "hidden text" utilizing Xpane's or Evogence's name or trademarks without the express written consent of Evogence. Any unauthorized use terminates the permission granted by Evogence.
XPane.com attempts to display accurate product images. However, alternate images are sometimes displayed when the correct images are not available. You must carefully read the product specifications to verify your purchase and not rely solely on the images. We cannot guarantee that the color you see matches the product color, as the display of the color depends upon the monitor you are using. Evogence does not take responsibility for the quality of the images as well as sales that resulted from the image.
Errors on Our Site
Pricing and availability of products and services are subject to change without notice. In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, AJMadison.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If you are not fully satisfied with your purchase you can return it in accordance with Evogence's Return Policy.
Sales and discounts do not include every model. Please check your shopping cart for the exact discount amount. Not all sales are combinable with other special offers and/or rebates. Total qualifying price does not include delivery or installation fees.
Evogence is located in the state of Connecticut and therefore does not collect sales tax outside of Connecticut. Sales tax may not be added to the cart but will be calculated and collected and after check out prior to shipment.
Electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verification or information before accepting any order.
Paying for Your Order
We accept Visa, MasterCard, American Express and Discover Cards. We also accept checks, money orders, purchase orders and wire transfers. Please note that as quickly as your payment is received and verified, you order will be processed; you need to factor in five to seven business days for your check to clear before your order ships. You may also check out using Google Checkout or PayPal.
Generally, credit and debit card are not charged until we either ship the order. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Special order items are charged when the order is placed and cannot be canceled.
Credit Card Declines
If your credit card is declined during order processing, we will attempt to notify via email and/or by telephone. You will have 14 business days to contact us with an alternative form of payment. If after 14 business days we have not received a response, your order will be canceled.
Alternate Billing/Shipping Address
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 14 business days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address, your order will be canceled.
Actual shipping times are contingent upon the availability of merchandise and credit verification. No orders are processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by phone or email. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item or cancel your order.
Delivery and Installation Policy
All orders placed on this site are subject to product availability and will be shipped according to Evogence's shipping policies. Please review the Delivery and Installation Information section for additional information on shipping times, rates and policies.
For damaged shipments, defective merchandise, or the product does not meet your needs please review our full Return Policy. To avoid having to return items, please read all item specifications before purchase, and call us with any questions prior to placing your order.
- Damaged items should not be accepted upon delivery.
- After signing for and accepting your item, you are responsible for all damage claims.
- You must contact us within 24 hours of receiving your item if your product is damaged, does not meet your needs or if the product is defective after the first use.
- In the event of a return, you must contact customer service to receive a return authorization (RA) number. We will not accept any returns without a RA.
- Returns are accepted within 30 days of delivery.
- All returns are subject to a 30 percent restocking fee.
- Shipping and handling charges to and from our warehouse are not refundable for returned items.
- Returned products will not be accepted unless they are in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition as received.
- You must return the item using the same shipping methods as it was originally shipped.
- We are not responsible for any missing, incorrect or damaged products delivered more than 30 days after receipt.
- Evogence does not accept returns for any item that has been installed, used or plugged in. All items must be like-new, in original packaging.
- Evogence reserves the right to refuse returns.