Contact Us

A staggering 73% of customers agree that experience is an important factor in their purchasing decision, behind price and product quality (PWC, 2018). To open new doors for communication, learning and engagement among your audience, it's becoming essential that businesses upgrade their customer experience and include interactive digital kiosks and signage in their environment. 

Simply put, traditional efforts used to differentiate your customer experience are no longer enough to satisfy the customer. Since the distance between customer expectations and reality is becoming so great, a slow and gradual transition is no longer possible. Incremental changes may be easier to implement but it may also mask the deterioration of the business. Moreover, 57% of consumers say it’s absolutely critical or very important for companies they purchase from to be innovative (Salesforce, 2017).

By investing in interactive solutions, you’ll begin to bridge the gap between your traditional retail experience and the innovative experiences that will captivate your audience and drive revenue. In fact, a 2016 study found that of the 80% of adults that had seen digital signage in the past month, 70% subsequently made an unplanned purchase (ScreenCloud, 2016). For those who get it right, this is a huge opportunity to attract new customers, gain market share and build loyalty.

With interactive customer engagement and self-service solutions, like the XPane, businesses can build a more convenient and personalized experience for their customers while benefiting from:

• A high degree of control over order, frequency, length of display, and expiration date;
• Provide the ability for in-house staff to act as content managers with the ability to create, post, and manage content;
• Display highly engaging & captivating video;
• Highlight and/or promote sales and loyalty programs;
• Provide community engagement for regional services;
• Promote, Recognize, and Highlight Sponsors, Donors, Members, Volunteers, and Staff;
• Full ADA Compliance;
• Multi-lingual experience support.

Your technology evolution through the 20th-century can’t stop now.  We need to provide opportunities for customers to enjoy seamless digital and retail experiences. Adding this type of technology is one additional piece of the 21st century puzzle.

To customize a solution that helps you bridge the gap & create a unique customer experience for your audience, email tjacob@evogence.com. 

Technology has spread into the many facets of every-day life and golf is no exception. The increased competitiveness of the industry is driving course managers to leverage new course technology to provide a superior golfer experience. For less than a cup of coffee a day, your course can leverage interactive technology and self-service tools to drive revenue across your course facilities, starting with these 6 ways:

1. Lobby

With such as large amount of traffic moving through your lobby, an interactive kiosk can capture your guests’ attention while providing engaging and entertaining content to maximize the profitability of each member or guest visit to your course.

2. Pro Shop

Using a self-service kiosk, create an endless aisle that features your standard and custom merchandise. Select and promote products and services based on inventory and turnover rates.

3. Restaurant

Interactive technology, such as a cocktail builder at the bar or tabletop solutions, such as the XPane Micro, will drive add-on sales, faster dining times and help build guest satisfaction.

4. # of Holes Played & Group/Individual Lessons

Drive overall engagement awareness of your staff and course capabilities with a recognition board, registration and calendar applications. Provide golfer development and education tools that enable your golfers to improve their game and build loyalty to your course.

5. Facility Rentals

Easily integrate promoting your rental spaces into your marketing strategy and ensure your venue stands out. With interactive digital technology and self-service tools, guests can submit inquiries, check space availability, take virtual tours and experience the vibe and community that makes your facility unique.

6. Sponsorship

Take advantage of opportunities to generate additional revenue by partnering with your vendors to drive sales and inventory-turnover with limited time promotions and sales.

If you’re looking for more ways to differentiate your golfer experience, we can help! For more information on how you can leverage the XPane to drive additional revenue, contact us.

Creating advanced customer experience is imperative in our markets. Now more than ever, customers are empowered by technology to shop wherever, whenever and however they want. New and improved technologies that change the way we learn, interact, and work are no longer luxuries. In fact, according to Salesforce, 57% of consumers believe that it's absolutely critical or very important for companies they purchase from to be innovative.

By investing in deeper levels of customers experience that include self-service tools and customer engagement technology, like the XPane, companies will be poised to disrupt their competition and:

1. Increase Revenue

Next generation, interactive customer experiences allow you to take advantage of the captive audience in your restaurant, increase the number of holes played on your golf course or drive event & facility rentals at a hotel and more. 

2. Improve Brand Value

Customer loyalty no longer strictly depends on the quality of the offered product or service but by your customer experience. Technology offers information and digital-savvy customers the opportunity to steer their unique customer journey while you drive brand loyalty.

3. Create an Omni-Channel Experience with Centralized Management

Using a single platform, companies can combine the efficiency of traditional digital signage with the creation of immersive experiences. This allows businesses to display valuable business information along with relevant, on-demand content to help influence customer behavior across a single environment or multiple locations.

Looking towards the future, 51% percent of consumers expect that by 2020 companies will anticipate their needs and make relevant suggestions before they make contact, according to Salesforce. Companies who embrace this new dynamic and meet or exceed their customer's expectations will be better positioned for long-term success while those who don't will simply lose business.

To learn more about how you can create an innovative customer experience with the XPane, contact one of our Solutions Specialsts, today!